00Contact us
For any question about Proplytics — the app, your subscription, your account or your data — email:
Include the email address you signed up with so we can find your account faster.
01Common questions
Question
Answer
How do I cancel my subscription?
Subscriptions are billed by Apple. On your iPhone go to Settings → your Apple ID → Subscriptions → Proplytics and tap Cancel. You keep access until the end of the paid period.
I paid but Pro isn't unlocked
Open Proplytics and use Restore purchases on the paywall. If that doesn't fix it, email us with your sign-up email address.
I never got the verification email
Check your spam folder first. Still nothing? Email us and we'll verify your account manually.
The verification link says it expired
Links are single-use and time-limited. Your email is usually already verified — just open the app and sign in. If not, sign up again with the same address to get a fresh link.
Can I get a refund?
Payments are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in and select your Proplytics purchase.
02Account & data
Delete your account — you can delete your account and all your data directly in the app from the Profile screen. It takes effect immediately.
Data requests — to access, export or delete your personal data, email us at info@selmissconsulting.nl. See the Privacy Policy for what we store and for how long.
03Reporting a bug
Found something broken? Email us with:
- What you did, what you expected, and what happened instead;
- Your iPhone model and iOS version;
- A screenshot or screen recording if you can.
Bug reports genuinely shape what gets fixed first — thank you.