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Support

How can we help?

Typical response time: within 48 hours on business days

Questions, billing, a bug, or feedback: email us and a person reads it. There is no ticket system in between.

On this page

  • Contact us
  • Common questions
  • Account & data
  • Reporting a bug

00Contact us

For any question about the app, your subscription, your account or your data, email:

info@selmissconsulting.nl

Include the email address you signed up with so we can find your account faster.

Email support

01Common questions

Question
Answer
How do I cancel my subscription?
Subscriptions are billed by Apple. On your iPhone go to Settings → your Apple ID → Subscriptions → Proplytics and tap Cancel. You keep access until the end of the paid period.
I paid but Pro isn't unlocked
Open Proplytics and use Restore purchases on the paywall. If that doesn't fix it, email us with your sign-up email address.
I never got the verification email
Check your spam folder first. Still nothing? Email us and we'll verify your account manually.
The verification link says it expired
Links are single-use and time-limited. Your email is usually already verified, so open the app and sign in. If not, sign up again with the same address to get a fresh link.
Can I get a refund?
Payments are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in and select your Proplytics purchase.

02Account & data

Delete your account. You can delete your account and all your data directly in the app from the Profile screen. It takes effect immediately.

Data requests. To access, export or delete your personal data, email us at info@selmissconsulting.nl. See the Privacy Policy for what we store and for how long.

03Reporting a bug

Found something broken? Email us with:

  • What you did, what you expected, and what happened instead;
  • Your iPhone model and iOS version;
  • A screenshot or screen recording if you can.

Bug reports genuinely shape what gets fixed first, so thank you.

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